EchoMark Privacy Statement

Last Updated: March 7, 2023

We at EchoMark, Inc. respect your concerns about privacy and value the relationship we have with you. We want you to be familiar with how we collect, use, and disclose information about you. This Privacy Statement describes our practices in connection with this website (www.echomark.com), the products and services available on this website, and other information collection sources.

Applicability

This privacy policy addresses the privacy rights of individuals who:

  1. Visit or use our website;
  2. Interact with us on behalf of a customer in connection with the provision of services;
  3. Interact with us on behalf of a service provider in connection with the products and services our service provider provides to us;
  4. Apply to work with us;
  5. Receive marketing communications from us;
  6. Share their email address or phone number with us; and/or
  7. Interact with us by communicating with us via email, phone, or in-person.

This site is intended for visitors from the United States. If you are visiting from another jurisdiction, please be aware that the United States may not offer a level of privacy protection as great as that offered in your jurisdiction.

Information We Collect

We collect information from a variety of sources and in a variety of ways, including but not limited to, the following:

  1. Contact and Other Personal Information. When you visit our website, sign up to receive communications from us, or complete the Contact Us form on the site, you may provide (or we may collect) contact and other personal information such as your name, postal address, zip code, email address, username, and telephone number.
  2. Purchase and Transaction Information. When you make a purchase on our site or through us, we or our service provider(s) collect payment information. We also collect transaction information about repeated transactions on our site or through us.
  3. Device and Browser Information. When you visit or access our website, your browser automatically sends certain information such as browser type, language preference, operating system, internet service provider, internet protocol (IP) address, device identification number, geo-location data, and online browsing data (such as date and time of access to our website, referring website address, pages viewed, features used, links clicked, and other actions you take in connection with the website, sometimes referred to as “clickstream data”).
  4. Professional/Employment Information. When you apply to work with us, we will collect certain information in order to process your application, such as the schools you attended, grades, past employers, and reasons for leaving.
  5. Content Files. The software products or services we make available to you may allow for you to submit content files. For additional details concerning how we use those files for purposes of supporting, maintaining, or improving our products or services, as well as your rights to manage such use, see Section 6(c)-(e) of the EULA.

How We Use the Information We Collect

We use the information we collect about you in the following ways:

  1. To communicate with you. We use the contact information you provide to communicate with you, send news and promotional information, provide you with updates and other information relating to the website, and respond to your inquiries.
  2. For administrative purposes. We use your information to process your transactions, provide customer service, evaluate your application to join our team, and assist you with inquiries about our services.
  3. For marketing purposes. We use your information for marketing purposes including, but not limited to, notifying you of special promotions, offers, and events via email, direct mail, social media, and other means.
  4. To improve our website, products, and services. The information we collect helps us customize content on our website, facilitate access to our website, develop new products, services, features, and functionality, and recognize a computer or device that has visited our website before.
  5. For data analytics purposes. We combine information about our visitors to our website to produce aggregated statistical information that helps us understand the frequency of visits to our site, the pages visited, and the features clicked.
  6. For legal purposes. We also use the information we collect where necessary to protect against, and identify, fraud and other commercial activity, to comply with law or a legal obligation to which we are subject, or to exercise or defend legal claims.

How We Share the Information We Collect

We may share the information we collect:

  1. With our service providers (including contractors, agents, and business partners) so that they may perform services for us, such as running our website, sending communications for us, executing marketing programs and promotions, and processing payments. We do not authorize these service providers to use or disclose your information except as necessary to perform services on our behalf or to comply with legal requirements.
  2. With our customers for marketing and customer relations purposes. To the extent data is shared with other customers it will be anonymized to remove any identifiable information before it is shared.
  3. With our affiliates for the purposes of supporting our business operations, which may include legal and administrative support.
  4. With other third parties, such as law enforcement or other government entities: (1) if we believe there has been a violation of our website policies; (2) if we believe that someone may be causing injury to our rights or property, other users, or anyone else; (3) to respond to judicial process or to provide information to law enforcement; or (4) as required by law.
  5. In the event of a sale or restructuring of the business, such as a merger, acquisition, bankruptcy, or other sale of all or a portion of the company’s assets. In such an event, we will use reasonable efforts to ensure the transferee uses your information in a manner consistent with this Privacy Statement.

Our Use of Cookies

Our Use of Cookies. We and our third-party service providers set and use cookies and similar technologies to store and manage user preferences, enable content, gather analytic and usage data, and deliver targeted advertising. A cookie is a small text file that is placed on a computer or otherdevice and is used to identify the device and to collect information. Cookies are typically assigned to one of the following categories, depending on their function and intended purpose:

  1. Essential cookies enable you to navigate our website and to use our services and features. Without these cookies, our website will not perform as smoothly for you as we would like, and we may not be able to provide certain core functions and features.
  2. Analytics cookies collect information about the use of our website and enable us to improve the way it works. For example, analytics cookies show us the most frequently visited pages and analyze site traffic. We use them to look at overall patterns of usage on the site, rather than the usage of any particular individual. We use third-party service providers, including Google Analytics, to analyze the use of our website. You can opt-out of the use of web analysis at any time either by either downloading and installing a Browser Plugin offered by Google, or by configuring your browser to delete and reject cookies.
  3. Customer interaction cookies allow us to communicate with you, including real-time communication through our chat feature. Most browsers are set up to accept cookies automatically. You can deactivate the storing of cookies or adjust your browser to inform you before the cookie is stored on your computer. Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals.

Social Media

We use social media accounts (e.g., Twitter and LinkedIn) to engage with the public. Our social media accounts are produced and maintained by our communications group, sometimes working with service providers. Through our social media engagement we are able to build online awareness about our company and our services, respond to messages through the comment, message, or chat functions, collect aggregated information about interactions with our content on or through social media, and analyze trends. When you engage with us through our social media channels, the platform providers will also process information about you. For further information, please consult the privacy policy of the platform provider.

Your Communication Preferences

If you wish to opt-out of receiving marketing communications from us, please contact us as provided in Section 15 (Contact). Although you may opt-out of the use of your information for marketing purposes, we may still use your information for non-marketing purposes.

Children’s Online Privacy

This website is not directed to or intended for use by children under the age of eighteen (18). If we learn that an under-thirteen (13) user has volunteered personal information on the site, we will delete such information from our active databases.

Links to Third Party Sites

From time to time, we may provide links to unaffiliated third-party websites. Those websites operate independently from us and our affiliates and may have their own privacy statements in place which we commend you review if you visit any linked websites. The ability to access information of third parties from our website, or links to other websites, locations, products, or services, is for your convenience and does not signify our endorsement of such third parties, their services, other websites, locations, or their contents.

Security.

We recognize the importance of maintaining the security of your information. We have implemented technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, use, and modification. Please be aware though that no security measures are perfect or impenetrable.

Retention

We will keep the information that we collect for as long as reasonably necessary to achieve the purpose for which you provided it, to the extent necessary for us to protect our rights, or as otherwise required by applicable laws.

Changes to this Privacy Statement

This Privacy Statement may be updated periodically and will be posted on the website, indicating when it was last updated. If there are material changes to our Privacy Statement, we will post a prominent notice on our website and/or provide other notice as required by law.

Your Data Rights

Depending on where you live you may have certain rights with respect to your personal information, as described below. You may submit a request to exercise one or more of these rights by emailing us as provided in Section 15 (Contact) below with the subject line “Privacy Rights Request” and letting us know which country or US state you live in, or as otherwise described below. Once we receive a request to exercise your data privacy rights, we may be required to verify your identity before proceeding. We verify identities by comparing certain details you provide (such as name, email, and relationship) with information we have. In some cases, we need additional details to verify your identity. In certain circumstances, we may decline a request to exercise the rights below, particularly where we are unable to verify your identity or locate your information in our systems, or as otherwise permitted by law.

  1. California. If you live in California, you have the following rights:
    • Right to Know. You can ask us to give you information about our collection and use of your personal information. Specifically, you can request that we provide you one or more of the following:
      • the categories of personal information we collected about you;
      • the categories of sources from which we collected your personal information;
      • our purposes for collecting your personal information;
      • the categories of third parties to whom we disclose your personal information;
      • the specific pieces of personal information we collected about you; and
      • a copy of your information in a commonly used, machine-readable format, to be provided to you or another party you designate.
    • Right to Delete. You can ask us to delete the personal information that we collected from you.
    • Right to Correct. You can ask us to correct any inaccurate or incomplete personal information that we have about you.
    • Right to Opt-Out of Sale or Sharing. You can ask us to not use or disclose your information for the purposes of targeting advertising to you based on your personal information obtained from your activity across different businesses, services, websites, etc.
    • Shine the Light. In addition to the rights described above, California's “Shine the Light” law (Civil Code Section §1798.83) permits California residents that have an established business relationship with us to request certain information regarding our disclosure of certain types of personal information to third parties for their direct marketing purposes during the immediately preceding calendar year. We will not discriminate against you for exercising the above rights. However, please note that if the exercise of these rights limits our ability to process personal information (such as in the case of a deletion request), we may no longer be able to provide you our products and services or engage with you in the same manner. We do not collect “Sensitive Personal Information,” as defined in Civil Code Section §1798.140(ae), from people living in California.
    • If you want to exercise the right to opt out of targeted advertising you may do so by emailing us as provided above, or through an opt-out preference signal, such as the Global Privacy Control (GPC). GPC is a setting you can enable in your web browser to communicate your privacy preferences. For all the details, including how to turn on GPC, visit https://globalprivacycontrol.org/.
    • You may also have your authorized agent make a request on your behalf. If you have an agent making a request, we require that (i) the agent provide us proof that you have to permission to submit the request and (ii) you to verify your identity with us and confirm you gave the agent permission to submit the request. If you make a request, we have forty-five (45) days to respond to you. If necessary, we may extend this period by an additional forty-five (45) days, with notice to you.
  2. Colorado, Connecticut, Virginia, and Utah. Privacy laws in these states give consumers certain rights with respect to their personal data, when they take effect over the course of 2023. Those rights include:
    • Right to Access Information. You have the right to access and obtain a copy of your personal data.
    • Right to Request Deletion. You have the right to request that we delete personal data provided by or obtained about you.
    • Right to Correct. You have the right to correct inaccuracies in your personal data.
    • Right to Opt-Out of Sale or Sharing. You can ask us to not use or disclose your information for the purposes of targeting advertising to you based on your personal information obtained from your activity across different businesses, services, websites, etc.
    • Please see the Section 15(B) (California) above for a description of how to exercise your right to opt-out of targeted advertising. Residents of Colorado, Connecticut, and Virginia can appeal a refusal to take action on a request by contacting us by email at as provided in Section 14 (Contact) below.
  3. European Union. The GDPR gives persons in the European certain rights with respect to their personal data. These rights include:
    • The right to access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
    • The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
    • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
    • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
    • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
    • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
    • If you make a request under this section, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Contact

If you have any questions about this Privacy Statement or would like to exercise one or more of your data privacy rights, you can contact us by email at support@echomark.com. Please note in your communication that you are making a “Privacy Inquiry.”

EchoMark Logo
Company
Services
Legal
Copyright © EchoMark, Inc.